From mobile phones to games consoles and smart TVs, you'll find NOW on a huge range of devices. This guide will help you set up NOW on any of the devices we support.

Step 1: Are you a NOW Member?

LG Content Store, Check and find immediate solutions to problems you are experiencing. Before submitting a 1:1 Inquiry, please visit the FAQ or the Self Troubleshooting sections for answers to problems you are experiencing. Download the Sky Go app today Watch the TV you love anywhere, at no extra cost. And with Sky Mobile, you can watch Sky TV on the go without using your data. Sky Go is included at no extra cost to your Sky TV subscription.

If you don't have one already, you can choose a NOW Membership here.

Step 2: Check your minimum download speed

You'll need at least:

• Broadband — 2.5Mbps
• 3G or 4G — 180Kbps.

Step 3: Choose how you want to watch:

Your NOW Box comes with the NOW app installed.

All you need to do is set up the NOW Box (you'll need a Wi-Fi connection and a NOW account). Then just sign in to the NOW app with your username and password and find a movie, TV show or sport to enjoy.

Your NOW Smart Stick comes with the NOW app installed.

All you need to do is set up your Smart Stick (you'll need a Wi-Fi connection and a NOW account). Then just sign in to the NOW app with your username and password and find a movie, TV show or sport to enjoy.

1. Go to the App Store or iTunes
2. Search 'NOW UK'
3. Download the NOW app
4. Lastly, sign in to the NOW app with your username and password and find a movie, TV show or sport to enjoy.

Please note: You can't watch NOW on a modified device, or one bought outside the UK.

1. Go to the Google Play Store
2. Download the NOW app
3. Lastly, sign in to the NOW app with your username and password and find a movie, TV show or sport to enjoy.

Please note: You won't be able to watch on rooted Android devices or devices running CyanogenMod.

For steps on getting NOW on your Chromecast device, check out our article on how to set up Chromecast.

Please note: Chromecast will count as 2 of your 6 devices.

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Your LG device comes with the NOW app installed, so you won't need to download it.

Just check out the premium section and our app will be the first one you'll see.

Related articleHow do I join NOW through my LG device?

1. Go to TV/Video on your PS4 or PS5 dashboard
2. Download the NOW app
3. Lastly, sign in to the NOW app with your username and password and find a movie, TV show or sport to enjoy.

1. Go to the Roku Channel Store
2. Select TV & Video
3. Select the NOW app
4. Select Add Channel
5. Lastly, sign in to the NOW app with your username and password and find a movie, TV show or sport to enjoy.

The NOW app is currently available on 2015 and later Samsung TVs, except for Samsung Serif models, which don't support NOW.

How do I know if I have a compatible TV?

Just look at the model number – if there’s a K, L, M, N, Q or R in the middle, then you should have a compatible TV.

My TV is compatible – how do I get started?

1. Go to the app store on your Samsung TV
2. Search for 'NOW'
3. Download the NOW app
4. Lastly, sign in to the NOW app with your username and password and find a movie, TV show or sport to enjoy.

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I'm getting error AS415

If you see the error AS415, it means there's a problem connecting to the Samsung server. Reset your router, and contact Samsung for help.

The NOW app is available on most 2016 and later Sony smart TVs.

Simply download the app from the Google Play store, sign in and start watching.

To watch on a Windows PC or laptop, you'll just need to download the NOW Player. Find out how to get the Player.

(Windows smartphones are not supported).

1. Go to Apps on your Xbox dashboard
2. Search for 'NOW'
3. Download the NOW app
4. Lastly, sign in to the NOW app with your username and password and find a movie, TV show or sport to enjoy.

1. Find NOW through the channels, or through the On Demand section
2. Sign in with your NOW username or email address and password and find a movie, show or sporting event to enjoy.

Please note: Older ('Gen 1') YouView boxes no longer support NOW. Not sure if you've got one of these older boxes? It'll have the model number DTR-T1000 or DTR-T1010, or DN370T for the TalkTalk box, and look like one of these:

To watch on a Mac, you'll just need to download the NOW Player. Find out how to get the Player.

Your Hisense Roku TV comes with the NOW app installed, so you won't need to download it.

Just sign in to the app, and away you go.

The NOW app is available to download from your TV's app store.

If you're not a NOW Member yet, you'll need to sign up before you can sign in to the app and start watching. Head to NOWTV.com/membership to join.

Having issues with your Sky Go television app? You’re not the only one! Many Sky Go users are reporting the problem that their app is not working properly. Some users see an error tells them what happened, but for many their program just stop working.

This is very frustrating! You can’t watch your programs because of these issues. But don’t worry. It can be fixed…

Fixes to try

The following are a few methods that have helped many Sky Go users. You may not have to try them all; just work your way down the list until you find the one that works for you.

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Method 1: Close the Cisco VideoGuard Monitor process

Your Sky Go app may stop working because there’re issues with the Cisco VideoGuard Monitor process running in the background. You should try closing the process and see if this helps you fix your issue.

a) If you are on Windows:

1. Press the Ctrl, Shift and Esc keys on your keyboard at the same time to open Task Manager.
2. Right click the CiscoVideoGuardMonitor process and click End task/End Process.

b)If you’re using a Mac computer:

1. On your desktop, click Go, then click Utilities.
2. Double click Activity Monitor.
3. Click CiscoVideoGuardMonitor, then click the quit button.

Now check to see if your Sky Go app is working properly. Hopefully it is. But if not, you may need to try other fixes listed below.

Method 2: Temporarily disable your firewall

It is also possible that your Sky Go issue results from your firewall itself. To see if that’s the problem for you, temporarily disable your firewall and check if the problem persists. (Consult the documentation of your security software for instructions on disabling it.)

If this resolves your problem, contact the vendor of your security software and ask them for advice, or install a different security solution.

*IMPORTANT: Be extra careful about what sites you visit, what emails you open and what files you download when your antivirus or firewall is disabled.

Method 3: Completely reinstall your Sky Go app

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When the fixes about can’t help you fix your Sky Go issue, you should reinstall this app to see if this works for you. To reinstall the app, you should uninstall the program and delete the remaining folders as well. Here’s how you can do it.

a) If you’re using Windows

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1. Press the Windows logo key and R on your keyboard at the same time. Then type “control” and press Enter to open Control Panel.
2. Under View by, click Large icons.
3. Click Programs and Features.
4. Right click Cisco VideoGuard Player and click Uninstall. Then follow the on-screen instructions to uninstall this program.
5. Right click Sky Go and click Uninstall. Then follow the on-screen instructions to uninstall this program.
6. Press the Windows logo key and R on your keyboard at the same time. Then type “appdata” and press Enter to open the AppData folder.
7. Go to Local > Cisco and delete the VideoGuard folder.
8. Go back to the AppData folder. Then go to LocalLow > Cisco and delete the VideoGuard folder.
9. Go back to the AppData folder. Then go to Roaming and delete the Sky and Sky Go folders.
10. Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.

b) If you’re on Mac

1. On your desktop, click Go and click Applications.

2. Remove the Sky Go app.
   

3. Go back to your desktop, then click Go and click Go to Folder.
4. Type “~/library” and click Go.
5. Go to Cisco, then remove the VideoGuardPlayer folder.
6. Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.

Hopefully, one of these fixes works for you! If you have any questions, leave us a comment below.

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